Customer Service Advisor

We are currently looking for an experienced Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the owner of the Customer Service vision in store. You will be responsible for communicating and implementing the We Values across all points of the Customer Journey. You will be passionate about the customer experience and will inspire and engage your in-store team.

Your key responsibilities will include:

• Oversee all elements of the customer journey and consistently improve the quality of the whole store experience
• Ensure the appropriate staff are in the ‘right place at the right time’ during trading hours to ensure customers receive the best service
• Provide expertise for difficult, complex or sensitive customer issues
• Monitor stock processes to pro-actively protect profitability
• Responsible for all promotion activity and ensure this is conducted legally and commercially
• Work with the Store Manager to review the store and team performance, supporting team development and succession planning
• Conduct and manage weekly floor walks with Sales Managers and agree actions
• Responsible for all communication to senior and junior management and colleagues from key service drivers to store operational changes
• Responsible for all in store recruitment and retention of staff through coaching and development to support the company expectations
• Responsible for the store in the absence of a Store Manager